Returns, exchange & refunds

Effective date: 2026-10-19

What is eligible

Damaged, defective or wrong items reported within 48 hours of delivery are eligible for a resolution.

How to raise a request

1. Contact us within 48 hours of delivery.
2. Share your order number and Unboxing video (from opening the sealed parcel) and clear photos of the item, tag and shipping label.
3. We review the request and confirm the next step (pickup, exchange or refund).

Not eligible

Claims without an unboxing video; used, washed, altered or stitched items; items with tags removed; claims made after 48 hours of delivery; slight colour difference due to lighting or screen settings.

Reverse shipping

The store arranges and pays for the return pickup.

Refunds

Refund method: Prepaid orders: back to the original payment method. COD orders: to your bank account or UPI.. Refund timeline: 7 working days.

Colours can look slightly different on screen than in daylight. Fabric names follow the supplier's description.